qs999 Responsible Gaming — Your Safety Is Our Priority
Gaming is for entertainment, not addiction. qs999 provides deposit limits, self-exclusion, and 24/7 support to keep you safe.
Why is responsible gaming important?
Online gaming is an exciting form of entertainment, but when it goes out of control it can have serious effects on personal, family, and financial life. qs999 believes that responsible gaming is not just a policy — it is our core commitment to our players.
We want every one of our players to enjoy gaming in a safe environment and within proper limits. That is why qs999 provides multiple protective tools and support systems — which you can use at any time.
⚠️ Gaming is an entertainment activity — it is not a source of income. Never play to try to recover lost money or in the hope of paying off debt. Never spend more than your set budget.
Protective Tools
These features are always available at qs999 to help you keep your gaming experience in check.
Set Deposit Limits
Set a maximum limit for daily, weekly, or monthly deposits. Once a limit is set it takes effect immediately, and a cooling-off period applies if you wish to increase it.
Self-Exclusion
If you feel gaming is getting out of control, close your account temporarily or permanently on your own. No marketing communications are sent while self-exclusion is active.
Time-Out Break
Take a time-out from 24 hours up to 6 weeks. During this period you will not be able to log in to your account or place any bets — it is the best opportunity to clear your head.
Session Time Alerts
You will receive automatic alert messages after gaming for a set period of time. This will remind you to take a break and help prevent excessive gaming.
Reality Check
Your gaming history, total spending, and win/loss information will be displayed automatically at set intervals so you can make informed decisions.
24/7 Bangla Support
Our Bangla-speaking support team is always ready for any gaming-related concerns. Contact us via live chat — complete confidentiality is guaranteed.
Warning Signs of Problematic Gaming
If you notice any of the following signs in yourself, seek help without delay:
- Gaming repeatedly to try to recover lost money
- Being unable to stop gaming or feeling uncomfortable when you do
- Hiding your gaming from family and friends
- Spending time meant for eating, sleeping, or work on gaming
- Taking on debt or borrowing money from others to fund gaming
- Feeling anxious or irritable when you are not gaming
- Repeatedly spending more than your set budget
How to Maintain Healthy Gaming
Set a Budget in Advance
Set a maximum spending limit before you start gaming and stay within it. Use the deposit limit setting.
Set a Time Limit
Decide on a time limit for each session beforehand. Keep session alerts on and take a break when the time comes.
Do Not Game Under Stress
Avoid gaming when you are angry, anxious, or feeling down. Your ability to make good decisions is reduced in these states.
Take Regular Breaks
Keep automatic breaks on during long sessions. Use the time-out feature to give yourself a chance to clear your head.
Let a Loved One Know
Tell a family member or trusted friend about your gaming. They can be a source of support and accountability.
Assess Yourself
Ask yourself the questions below. If most of your answers are "Yes", it is time to seek help.
- Have you gamed more time or money than you planned in the past month?
- Have you tried to cut down on gaming but been unable to?
- Have you put gaming ahead of work, family, or your health?
- Has gaming caused problems in your relationships with loved ones?
- Have you gamed more to try to win back money you lost?
- Have you taken on debt or borrowed money to cover gaming costs?
- Have you felt restless or irritable when you were unable to game?
If three or more of the above questions are answered "Yes", please contact our support team via live chat. We are ready to help without judgment.
How to Activate Protective Tools
You can activate or change any of these features at any time by going to your qs999 account settings.
Set a Deposit Limit
Account Settings → Responsible Gaming → Deposit Limit. Set your daily / weekly / monthly amount. Lowering takes effect immediately; increasing requires a 7-day delay.
Activate a Time-Out
Account Settings → Responsible Gaming → Time-Out. Choose a break of 24 hours, 7 days, 14 days, or 42 days. You will not be able to log in until the break is over.
Activate Self-Exclusion
Account Settings → Responsible Gaming → Self-Exclusion. You can close your account from 3 months up to 5 years or permanently. You can also make the request directly through the support team.
Underage Protection
qs999 strictly ensures that only people aged 21 and above can game on the platform. Age verification is mandatory during account registration and additional documents may be requested in any case where there is doubt.
If you have children or teenagers in your home, take the following steps to prevent them from accessing your account:
- Use a strong password and do not share it with anyone
- Always log out after each gaming session
- Keep family protection filters active on your device
- Turn off the password save option in your browser
- Avoid gaming sessions in front of your children
Our Age Verification Process
Provide Date of Birth at Registration
You must provide your date of birth when opening an account. Those under 21 will not be able to register.
Document Verification (KYC)
When required, age is verified through a national identity card or passport.
Monitoring Suspicious Activity
In any case of suspicious activity, the account is temporarily suspended and an investigation is carried out.
How to Get Support
Contact us for any concerns about gaming — we provide help impartially and in complete confidentiality.
Live Chat
Our 24/7 Bangla-speaking support team is always ready. Contact us directly via chat.
Email Support
Send an email to describe your issue in detail: [email protected]
Account Control
Go to Account Settings to activate limits, breaks, or exclusion on your own.
Responsible Gaming FAQ
Enjoy gaming safely and stay within your limits
Use responsible gaming tools at qs999 and keep entertainment as entertainment. Our support team is always here for any questions.